The Grand Hotel Lerwick Shetland Islands
The Grand Hotel, Lerwick

KGQ Shetland Hotels Queens and Grand Hotels Group

24 Commercial Street, Lerwick, Shetland Islands, ZE1 0AB
Tel : +44 (0)1595 692826 - Fax : +44 (0)1595 694048
eMail :

The Queens Hotel, Lerwick, Shetland Islands
The Queens Hotel, Lerwick


KGQ Shetland Hotels General Information


Apart from a short break over Christmas, Reception at both hotels is manned 24 hours per day / 7 days per week.  Reception staff work from 8am until 11pm and can be contacted from rooms by calling 100 on your room telephone. .
Our Night Porters, who work from 11pm until 8am, can also be contacted by calling this number.
Please do not hesitate to contact either when in need.

Alarm Calls

If you require an alarm call please contact reception to book one.  Our alarms calls will automatically call you on your room telephone at the time you request.  If you do not answer the alarm call, it will transfer to the Reception Desk and alert the Night Porter who will then knock on your door.

Arrivals and Departures

Check-In time is normally from 2pm and onwards.

Check-Out is 11am at the latest.

If you require entry to you room before 2pm we can check you in early provided your room was unused the night prior to your arrival.  If not, we can try and arrange for our housekeeping staff to process your room as early as possible.  If we cannot do this, we can store your luggage until your room becomes available.

Cancellation Policy

You may cancel your reservation without charge up until 12 noon the day prior to your expected arrival.  If you cancel after this time there will be a charge for the full amount due for your room for the evening.
If you are cancelling due to unforseen circumstances, we will review the situation and, this may not incur a charge.

Damages, Breakages and Anti-Social Behaviour

We do not normally charge for any minor accidental breakages but, we will charge for the full cost of all other breakages, missing items or damage.We ask that you report any incident as soon as it occurs so that the broken item may be replaced as soon as possible.

There will be additional charges for soiled bedding, towels, carpets or furniture caused by, but not limited to, vomit, food and drink, blood and bed-wetting.

Excessive noise, unruly and threatening behaviour which causes inconvenience to other guests and staff will result in you being asked to vacate the premises.  There will still be a charge for the room for the evening.

Dietary Requirements

If you did not inform us of your dietary requirements at the time of booking, please inform our Reception Staff as soon as possible after your arrival.  This will allow us to ensure that we can provide you with a suitable diet for the duration of your stay.

Room Service Breakfast Menu

If required, you may take your Breakfast in your room instead of our Breakfast Room/Restaurant.

Hours of Service are Monday - Saturday : 7:30am - 9:30am
Sunday : 8:30am - 10:00am

Please arrange your preferred time / choice of items with our Reception Staff.

Room Service Menu

If required, Sandwiches and Meals may be served in your room.

Hours of Service : 12noon - 2pm & 5:30pm - 9:30pm

Please arrange your preferred time / choice of items with our Reception Staff.


KGQ Hotels Ltd
24 Commercial Street, Lerwick, Shetland Islands, ZE1 0AB
Tel : +44 (0)1595 692826 - Fax : +44 (0)1595 694048
eMail :